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Home » Members' » List of Products & Services
Genuity Systems Limited » List of Products & Services
gPlex Call Center Solution
gPlex call center is easy to deploy and allows call center agents to be located remotely at multiple locations while CTI server is placed at the center office. The system is highly scaleable e.g. from single E1 to 16 E1s that can support more than 400 seats.

Key Benefits :

* Fully integrated IP call center solution
* Easy expansion of your contact center
* Cost-effective solution
* Maximizes outbound calls
* Ensures best customer service
* Interactive Dashboard for easy monitoring
* Empower your team with advanced call center
* 100% voice logging

Feature Highlights :

* Automatic Call Distribution (ACD)
* CTI with E1, T1, PSTN, & IP
* Screen popup
* Find last agent
* Voice logger
* Caller priority
* Flexible IVR
* Agent on multiple services
* Support SS7 signaling
* IP based soft-phone
* Interactive Dashboard
* Auto Dialer

For details please visit:
Product Brochure
gPlex Mobile Dialer
Mobile Application
gPlex Mobile VoIP Dialer for voice calls over WiFi / GPRS /3g data networks. gPlex offers flexible branding and customization for service provider. gPlex Turbo dialer can bypass any Firewall/block. This version implemented advanced compression technique and efficient handling of jitter buffer. It takes extremely low bandwidth (13kbps to 15kbps) on g.729 codec.

Major Features:

* Easy to call using GPRS/3G/WiFi
* Balance display
* Talk time display
* Call Log display
* Loud Speaker support
* Refill from Dialer
* Call from mobile contact list
* Compatible with Symbian OS
* Bypass any Firewall/block
* Bundle with light weight audio codec

compatibile Phones with gPlex Mobile Dialer :

gPlex Mobile Dialer supports Nokia with Symbian Operating Systems of S60 3rd Edition. Very short time gPlex dialer will compatibile with iPhone.

For details gPlex mobile dialer visit:
Product Brochure
gPlex Hosted Softswitch
VoIP Switch
gPlex SoftSwitch offers gPlex Hosted switch for small and medium size VoIP telephony service providers and resellers who want to enjoy carrier grade VoIP softswitch with limited budget. gPlex Hosted Softswitch started from 100 channel to 1000 channel. This is very user-friendly web-interface for flexible routing,reliable billing, and real-time monitoring. User can handle everything using cell phone data network.

gPlex Hosted Softswitch Features:

* SIP & H.323 protocol
* User-friendly web interface
* Web panel for Master user, User & sub-user
* 99.9% up time
* Redundant IP network in hot-standby mode
* Redundant power supply with duel power drop
* Intelligent routing
* SIP / H.323 protocol conversion
* 24x7 support and free upgrades of new releases
* Free training program for engineers, assistance with initial system configuration

For details gPlex Hosted switch, please visit:
Product Brochure

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